LYNA Terms of Use

1. About us

Lyna is provided by Lyna Cam UK Limited, registered in England and Wales, company number 16586748, registered office 128 City Road, London EC1V 2NX ("LYNA", "we", "us"). Contact: hello@lyna.cam.

2. These terms

These terms apply to the Lyna app, lynahealth.app, the Lyna shop and the Lyna community (the "Service"). Our Privacy Policy (lynahealth.app/privacy-policy) explains how we use your personal data and is not part of this contract. The community rules (section 7), shop terms (section 10) and referral terms (Schedule 1) also apply when you use those features.

3. Who can use Lyna

You must be 18 or over and live in a country where Lyna is available on the App Store or Google Play. You must give accurate information when you sign up and keep your sign-in details secure. Tell us at once if you think someone else has used your account.

4. Health information: please read

Lyna is a nutrition tracking and education app. It is not a medical device and not a medical service. It does not diagnose, treat, cure or prevent any condition, and it does not replace your doctor, dietitian or pharmacist.

• Cycle phases, modes, targets, scores and suggestions are general wellness information based on what you log and on published guidance. They may not suit you.
• Lyna cannot be used for contraception or to plan or avoid pregnancy.
• Talk to a doctor before changing your diet, calorie intake or supplements, especially if you are pregnant or breastfeeding, are under the care of a doctor, take medication (including GLP-1 medicines), have a BMI under 18.5, or have or have had an eating disorder.
• Seek medical help promptly for heavy bleeding, severe or new pain, no period for three months or more (if not pregnant), or any symptom that worries you. In an emergency call 999 (UK) or your local emergency number. Lyna does not monitor your entries and cannot respond to emergencies.

5. Your licence to use Lyna

We give you a personal, non-transferable right to use the Service for your own non-commercial use while these terms apply. You must not copy, resell, reverse-engineer or scrape the Service, interfere with its security, or use it to break the law.

6. Your data and content

You own the data you log and the content you post. You give us permission to store, copy, process and display it only as needed to run the Service for you and, for community posts, to show them to other members. This permission ends when you delete the content or your account, except for copies other members have already saved and for content we must keep by law.

We use your health information only as our Privacy Policy describes. Using your data for research or to improve our models is optional and needs your separate consent in the app. Agreeing to these terms does not give that consent.

7. Community

The community lets members share meals, recipes and comments. Everything you post is visible to other Lyna members. Do not post anything you would not want them to see, including health details.

You must not post content that is illegal, hateful, harassing, sexual, misleading about health, promotes eating disorders or extreme dieting, advertises products, or includes other people's personal information. You must not pretend to be a health professional.

We may remove content or restrict accounts that break these rules. You can report any post or member from the post itself. We aim to review reports within 48 hours, tell you what we decided, and you can appeal by replying to that message. We may report illegal content to the police. Advice from other members is not checked by us; do not rely on it.

8. Meal scanner and AI features

The meal scanner estimates nutrients from photos. Estimates can be wrong. Check them, especially if you have an allergy or a medical reason to track precisely. Never rely on the scanner to detect allergens.

9. Subscriptions, free trials and cancelling

Plans. Lyna Pro is available monthly or yearly. The price, length and renewal date are shown before you buy.

Free trials. If you start a free trial, your subscription starts automatically and you are charged at the end of the trial unless you cancel at least 24 hours before it ends. You can see the date your trial ends in your app store's subscription settings. One free trial per person.

Renewal. Subscriptions renew automatically at the end of each period, at the price then in force, until you cancel. For yearly plans we will email you before your plan renews.

Price changes. We will tell you at least 30 days before a price change applies to you. If you do not want to pay the new price, cancel before it takes effect.

How to cancel. If you bought through the App Store or Google Play, cancel in your device's subscription settings; Apple or Google handle the payment and refunds under their own rules. If you bought on our website, cancel in Settings › Subscription or by emailing us. You keep access until the end of the period you have paid for.

Your 14-day right to cancel (website purchases). You can cancel within 14 days of buying and get a full refund. If you ask us to give you access to Pro straight away, you will be asked to confirm that you understand you lose this right once Pro access starts; if you then cancel within 14 days, we may keep a proportionate amount for the days used.

Deleting the app or your account does not cancel an App Store or Google Play subscription.

10. Shop

When you order products from the Lyna shop, these extra terms apply:

• Products are food supplements. They are not medicines and are not intended to treat any condition. Read the label before use, do not exceed the stated dose, and speak to a doctor first if you are pregnant, breastfeeding, taking medication or under medical supervision.
• Our contract is formed when we email your order confirmation. We deliver to UK addresses only, usually within 2–4 working days.
• You can cancel any order within 14 days of receiving it and return unopened products for a full refund. For hygiene reasons, sealed products that you open cannot be returned unless faulty.
• If a product is faulty or not as described, you have legal rights under the Consumer Rights Act 2015, including a refund within 30 days.
• Prices include VAT where applicable.

11. Changes to Lyna and to these terms

We may update the Service to improve it or for legal or security reasons. We will give you at least 30 days' notice by email or in the app of any change to these terms that significantly affects you. If you do not agree, you can cancel before the change takes effect and get a refund of any prepaid period you have not used. Small changes that do not affect your rights take effect when we publish them.

12. Ending your account

You can delete your account at any time in Settings › Privacy. We may suspend or end your account if you seriously or repeatedly break these terms, if the law requires it, or if we stop offering the Service. Except in urgent cases (such as fraud, illegal content or risk to others), we will give you reasons and reasonable notice first. If we end your paid subscription for a reason that is not your fault, we will refund the unused part.

13. Other services

Sign in with Apple or Google, app stores, payment providers and any health apps you connect are provided by those companies under their own terms. We are not responsible for them.

14. Our responsibility to you

What we are responsible for. We provide the Service with reasonable care and skill. If we fail to, we are responsible for loss you suffer that is a foreseeable result of our failure.

What we never exclude. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Nothing affects your statutory rights as a consumer.

What we are not responsible for. We are not responsible for loss that was not foreseeable, for business losses, or for decisions you make about your health without professional advice, where we have given the warnings in section 4.

Limit. Apart from what we never exclude, our total liability to you is limited to the greater of the amount you paid us in the 12 months before the claim and £100.

Digital content. If digital content we supply damages your device or other digital content because we did not use reasonable care and skill, we will repair the damage or pay you compensation.

15. Complaints and disputes

Please contact us first at hello@lyna.cam; we aim to resolve complaints within 14 days. These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in your local courts. If you live elsewhere, you keep any protection the law of your country gives you.

16. General

We may transfer this contract to another business, and will tell you if we do; your rights will not be reduced. If a court finds part of these terms invalid, the rest still applies. No one else has rights under this contract. If we do not enforce a right straight away, we can still do so later.

Schedule 1: Referral Terms

• Each eligible friend who signs up through your link and makes their first paid Pro payment earns you a $5 credit. Your friend gets their first month free.
• Friends must be new to Lyna, 18 or over, and not you or another account you control.
• Credits are added to your account once your friend's first payment clears and is not refunded. The app shows how you can use your credits. They have no cash value unless we say otherwise in the app, and expire after 12 months.
• Do not send unsolicited messages (spam) or post your link where the site's rules forbid it.
• Affiliates promoting Lyna for payment must sign our affiliate agreement and clearly label every post as an advert (for example "#ad" at the start). Affiliates must not make health claims about Lyna or its products beyond those we approve.
• We may end the scheme or change these terms with 30 days' notice; credits already earned stay valid. We may cancel credits obtained by fraud.